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Frequently Asked Questions

How long does delivery take, and how can I track my order?

Orders are typically processed and dispatched within 24 to 48 hours. Standard domestic delivery takes 3 to 7 business days, depending on your location and pincode. Once your parcel is shipped, we will send an SMS and email containing your courier tracking link and AWB number so you can monitor your shipment in real time.

 

What payment methods do you accept? Is it safe to pay online?

We accept all major secure payment options through our encrypted payment gateway partner:

  • UPI (Google Pay, PhonePe, Paytm, BHIM)

  • Credit & Debit Cards (Visa, Mastercard, RuPay)

  • Net Banking across major Indian banks

  • Authorized Wallets

    All transactions are processed through 256-bit SSL encrypted channels. We do not store or have access to your card details, CVV, or banking passwords.

What is your return and exchange policy?

We offer a 7-day return and exchange window starting from the day your package is delivered. Items must be unworn, unwashed, unaltered, and returned with all original brand tags, labels, and packaging intact. Please note that custom-stitched garments and clearance items are non-returnable unless received defective or damaged.

How do I choose the correct size for kurtis, suits, and dresses?

Every ready-to-wear product page features a detailed Size Chart showing exact bust, waist, hip, and length measurements in both inches and centimetres. If you find yourself between two sizes, we recommend selecting the larger size for a relaxed and comfortable fit, or contacting our support team via WhatsApp for sizing advice before ordering.

What should I do if I receive a damaged, defective, or incorrect outfit?

If your order arrives damaged, defective, or with the wrong item, notify us within 48 hours of delivery by emailing support@sudhakrishnaladiesfashion.com or messaging our WhatsApp support. Please share your Order ID along with clear photos or an unboxing video showing the issue. We will arrange a free reverse pickup and offer you an immediate replacement or a complete refund.

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