Last Updated: October 24, 2026

At Sudha Krishna Ladies Fashion, we are committed to providing you with the highest quality garments and a seamless shopping experience. Please read our Return, Refund, and Cancellation Policy to understand your rights and procedures.

1. Cancellation Policy

  • Before Dispatch: You may cancel an order within 12 hours of placing it or before it has been dispatched from our facility, whichever is earlier. To cancel, contact us immediately at support@sudhakrishnaladiesfashion.com with your Order ID. A 100% refund will be issued.
  • After Dispatch: Once an order has been shipped, it cannot be cancelled. You may, however, initiate a return once the package is delivered, subject to the conditions below.

2. Return & Exchange Window

  • We offer a 7-day return/exchange window from the date of product delivery.
  • Requests initiated after 7 calendar days from delivery will not be eligible for return or exchange.

3. Eligibility Criteria for Returns

To qualify for a return or exchange:

  • The garment must be unworn, unwashed, unaltered, and free of stains, makeup marks, or perfume scents.
  • All original brand tags, barcodes, product labels, and original protective packaging must remain fully intact.
  • Non-Returnable Items: Customized/stitched blouses, altered salwar suits, innerwear, and clearance sale items are strictly non-returnable unless received in a damaged or defective state.

4. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, notify our team within 48 hours of delivery.
  • Send an email to support@sudhakrishnaladiesfashion.com containing:
    1. Your Order ID
    2. Clear photos or an unboxing video highlighting the defect/damage.
  • Upon verification, we will arrange a reverse pickup at no additional cost to you and provide either an immediate replacement or a full refund.

5. Return Process & Reverse Pickups

  • Contact customer support via email or WhatsApp to initiate a return request.
  • If reverse pickup service is available in your pincode, our courier partner will collect the parcel.
  • If reverse pickup is unavailable in your location, you may self-ship the package via a reliable courier service. Valid shipping receipts will be reimbursed up to a standard limit (e.g., ₹100).

6. Refund Process & Timelines

  • Once your returned item arrives at our facility, it undergoes a quality check (typically within 24 to 48 hours).
  • Upon approval:
    • Prepaid Orders (UPI/Cards/Net Banking): The refund will be credited directly to the original payment source within 5 to 7 business days.
    • Cash on Delivery (COD) Orders: Refunds will be transferred via NEFT/UPI to the bank account details provided by you.
  • Any delivery/shipping charges incurred at checkout are non-refundable unless the return is due to our error.